Our story
We believe people rise when they’re seen, challenged, and given the structure to succeed. It’s the belief behind everything we do.
Let’s get acquaintedTalent development that works.
Years of talent development experience
Teaching, learning, coaching, and facilitationPeople trained at LaGuardia Terminal B
Reported in April 2024Certified by NYC & PANYNJ
New York City & Port Authority of NY & NJMeet Paulette
Paulette Cunningham began as an award-winning public school educator. In the classroom, she learned that encouragement matters, but structure, challenge, and genuine understanding are what help people grow.
She brought that belief into adult learning and professional development. Over two decades, her work has spanned teaching and learning, instructional design, executive coaching, and high-volume operational environments.
At LaGuardia Terminal B and JFK Terminals 4 and 8, she has trained and coached people in customer service, retail, food and beverage, wheelchair services, maintenance, security, and airline operations. Across roles and shifts, the goal stays the same: consistent performance when it matters.
Today, PhenomComm helps leaders and teams translate learning into performance through The Upgrade Framework™, the methodology behind Paulette’s keynotes, workshops, coaching, and book.
Bring Paulette to your next eventExperience that translates
Our work has supported teams in some of New York’s busiest airport terminals, alongside corporate and public-sector organizations.
Premium service excellence · September 2021 to April 2024
Terminal-wide training across retail, food and beverage, contractors, airlines, and TSA officers. Performance audits paired observation with in-the-moment coaching.
2,000+ trained by April 2024.
URW Guest Experience Management
Employee engagement initiatives and customer service training across terminal concessions, supporting the guest experience during active construction.
JFKIAT / SSP America partnership
Customer service consulting for full-service dining, including individual coaching, performance analysis, and a sustainable training model.
Additional experience includes University of South Carolina, PRISMA Health, Dominion Energy, Midlands Technical College, Carolinas Credit Union League, SC Department of Public Health, and SC Vocational Rehabilitation. Details are documented in our capability statement.
View our capability statement
A thoughtful approach, at every scale
From a keynote for executives to development across hundreds of frontline employees, we scale to your organization’s needs while keeping the work highly customized.
For larger engagements, we collaborate with trusted partners to support seamless delivery. Our capacity spans 50-person departments to operations with more than 2,000 employees.
Based in New York, PhenomComm serves the NYC metro area and clients nationwide.
Find the right supportIn our clients’ words
“It is without hesitation that I recommend Phenomenal Communications, LLC to any organization seeking transformative professional development for their teams, across roles and responsibilities.”
“Met and exceeded… you met and exceeded our expectations!”
Let’s build what’s next
Let’s talk about where you are, where you want to be, and how we can move from insight to execution.
Let’s start a conversation